Heidelberg Materials UK, being the entities listed in section 8 below, ("we", "Heidelberg Materials UK") and our group are committed to protecting and respecting your privacy. This policy sets out: (i) the types of information we collect about you; (ii) where we collect information from; (iii) where your information is stored; (iv) the basis on which any personal data we collect from you, or that you provide to us, will be processed by us; (v) how long we keep your information for; and (vi) your rights in relation to the processing of your personal data. Please note any other use of our website is subject to our terms of use https://www.heidelbergmaterials.co.uk/en/terms-and-conditions-of-use-policy and use of any of our applications is subject to the terms of use of such applications which can be found when first accessing the application.
and use of any of our applications is subject to the terms of use of such applications which can be found when first accessing the application.
This policy applies to any personal data we collect about you when you:
- use any of our websites set out in section 9 below;
- use any of our apps as set out in section 9 below;
- use of any of our IT systems, including messaging and collaboration platforms ("IT Systems");
- contact us or when we contact you;
- apply for one of our vacancies;
- purchase goods or services from us;
- provide services or goods to us (where, for example, you are a sole trader, partnership or where you are providing services or goods on behalf of your employer/contractor); and/or
- visit our sites.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The details of the applicable data controller depending on which area of Heidelberg Materials UK you are dealing with are set out at the end of this policy.
If you have any questions, comments or requests regarding our data processing practices, You may contact us by writing to the Data Protection Manager at the Heidelberg Materials UK Legal Team at either Heidelberg Materials UK, Second Floor, Arena Court, Crown Lane, Maidenhead, SL6 8QZ or by email at heidelberg.compliance@uk.heidelbergmaterials.com or make use of the HM UK Report a Data Protection matter form.
1. INFORMATION WE MAY COLLECT ABOUT YOU
| 1. | INFORMATION WE MAY COLLECT ABOUT YOU We collect and process the following information about you in the following circumstances: | ||||||||||||
| 1.1 | Information you give us: This is information about you that you give to us by filling in forms on our websites, our apps or when you join or use our IT Systems, or by corresponding with us by phone, face-to-face, e-mail or otherwise. This includes information that you provide when you send an enquiry via our websites and applications, register to receive updates or access our online library, register to use our apps or IT Systems, register for our Academy, use our interactive "tech-talk" feature, post material in our "Ask Heidelberg Materials UK" technical forum, sign up to receive our company newsletter, place an order for our goods and/or services, enter any of our promotions or competitions, report issues or complaints to us, submit job applications or your CV to us (including completing psychometric tests), when you sign in at reception on one of our sites and/or when you provide us with contact details or other details in respect of any goods and/or services you may be providing to Heidelberg Materials UK. The information you give us may include your name, address, date of birth, e-mail address, phone number, user-name and password, details of any comments or feedback that you provide to us, financial and credit card information, details of your training and competencies in respect of providing services to us, location, photo (voluntary), present status, message content, email content and time stamp and your response to any meeting request sent to you through the IT systems; in the context of our customer relationship management you may also share with us your date of birth, membership in professional groups, family members, anniversaries, hobbies and special interests; in the context of our Collect & Go app you may also share with us your vehicle registration details Other information you give us may include feedback regarding our services, our websites, our apps, or our sites, and responses to surveys and/or market research (although you do not have to respond to such surveys or requests). We may also collect and process records of any correspondence and communications with us in whatever format you send these to us. Inbound and outbound telephone calls may also be recorded. | ||||||||||||
| 1.2 | Information we collect about you: We may collect the following information about you: | ||||||||||||
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| 1.3 | Information we receive from other sources: We may receive information about you from other sources including when we use third party providers to assist us with financial verification checks when you are seeking to open a credit account with us and/or from third party vendors if we use customer lists from such third parties and from other third parties who work with us in connection with our goods or services. We also receive information from third party registers of suppliers where it is a condition of our contract with your employer (for example, to ensure that our supplier has appropriate insurance) when you are involved in the provision of goods or services to us. Third-party service providers may, without limitation, be appointed to run survey campaigns. We may also receive information about you where we request references (for example, where you are applying for a vacancy with Heidelberg Materials UK). | ||||||||||||
| 1.4 | Call recording and call monitoring: Please note that telephone calls into and out of our contact centres are recorded and may also be monitored live for the purposes of training and verifying your order. We record and monitor telephone calls where this is necessary for entering into a contract, or negotiating a contract, with you, or for our legitimate business interests, as detailed further below. Call recordings are retained for up to 6 years for evidential purposes. We will also notify you of call recording at the time via a message given at the start of the call unless i) you are calling from a mobile phone number, in which case you will only receive the notification message on your first call of the day from your mobile number but subsequent calls to your mobile number on that same day will also be recorded; or ii) you are a driver providing haulage services to Heidelberg Materials UK, in which case due to the large number of calls our agents make to you in any day, then on any outbound call to you from our agent you will not receive the notification of call recording message but your call will be recorded; you will receive the notification of call recording message on all inbound calls. | ||||||||||||
| 1.5 | CCTV and photographs/image recording: Please note that CCTV and other image capturing devices are used across our sites and that your image may be captured by CCTV when you visit one of our sites. Some of our vehicles also use dashboard CCTV devices and your image may also be captured when you come into contact with one of our vehicles. We may also take photographs or record images of visitors to our sites on our site open days for publicity purposes. You have the right to object to having your photograph or image taken, at any time. |
2. WHERE WE STORE YOUR INFORMATION
| 2. | WHERE WE STORE YOUR INFORMATION |
| 2.1 | All information you provide to us is stored on our secure servers, or those of our group or those of our service providers, within the European Economic Area ("EEA"). |
| 2.2 | Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, apps and IT Systems (as applicable), you are responsible for keeping this password confidential. We ask you not to share a password with anyone. |
| 2.3 | Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites and/or our applications; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, including keeping security patches up to date wherever possible, and by constantly investigating new ways to keep data secure. If any data that we collect from you is transferred to, and stored at, a destination outside the EEA, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, including putting in place any ICO approved contract clauses for such a situation and undertaking a transfer risk assessment. A data sharing agreement is in place between Heidelberg Materials UKs relevant group companies which protects your personal data. Certain invoice processing and transactional functions are subcontracted to a Heidelberg Materials subsidiary in India, which is party to the group data sharing agreement and in respect of which a transfer risk assessment has been undertaken and ICO approved contract clauses have been implemented. |
3. HOW WE USE YOUR INFORMATION
| 3. | HOW WE USE YOUR INFORMATION | ||||||||||||||||||||||||||||||||||||||||||||||||
| 3.1 | We use information held about you in the following ways: | ||||||||||||||||||||||||||||||||||||||||||||||||
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4. USING YOUR INFORMATION IN ACCORDANCE WITH DATA PROTECTION LAWS
| 4. | USING YOUR INFORMATION IN ACCORDANCE WITH DATA PROTECTION LAWS | ||||||||||||||||||||||
| 4.1 | Data protection laws, including the Data Protection Act 2018 and the European Union General Data Protection Regulation 2016 as retained by the UK post Brexit (the “UK GDPR”) as supplemented in the Data Protection Act 2018, require that we meet certain conditions before we are allowed to use your data in the manner described in this privacy policy. To use your personal data, we will rely on four conditions, depending on the activities we are carrying out: | ||||||||||||||||||||||
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5. HOW LONG WE KEEP YOUR INFORMATION FOR
| 5. | HOW LONG WE KEEP YOUR INFORMATION FOR | ||||||||||||||
| 5.1 | When your data is no longer required for the purposes listed above, we will delete it within the periods set out below: | ||||||||||||||
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| 5.2 | We may keep your personal information for up to 6 years, to enable us to retain the information we may require for legal and regulatory purposes. Some information, for example information relating to health and safety, may be kept for up to 40 years. |
6. DISCLOSURE OF YOUR INFORMATION
| 6. | DISCLOSURE OF YOUR INFORMATION | ||||||||||||||||||||
| 6.1 | We may disclose your personal information to any member of our group, including in particular Heidelberg Materials AG. | ||||||||||||||||||||
| 6.2 | We may share your personal information with Heidelberg Materials AG where they provide us with processing services on our behalf where we share common IT platforms. | ||||||||||||||||||||
| 6.3 | We may disclose your personal information: | ||||||||||||||||||||
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7. YOUR RIGHTS
| 7. | YOUR RIGHTS | ||
| 7.1 | You have a number of rights under data protection law in relation to the way we process your personal data. These are set out below. You may contact us by contacting our Data Protection Manager
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| 7.2 | If you have any concerns regarding our processing of your personal data or are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office. Their address is: First Contact Team | ||
| 7.3 | Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. |
8. DETAILS OF THE DATA CONTROLLER
| 8. | DETAILS OF THE DATA CONTROLLER | ||||||||||||||||||||
| 8.1 | For the purpose of applicable data protection legislation, the data controller is:
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9. OUR WEBSITES
| 9. | OUR WEBSITES | ||||
| 9.1 |
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10. CHANGES TO OUR PRIVACY POLICY
| 10. | CHANGES TO OUR PRIVACY POLICY |
| 10.1 | We will take reasonable measures necessary to communicate any changes to this privacy policy to you. In any event, all updated privacy policies will be posted on this page. |
| 10.2 | This policy was last reviewed and updated: 1st August 2025 |